Can Votel automatically reply to comments and DMs on Facebook and Instagram?

Yes, there are three ways.

1. Comment to DM automation (a rule, not AI). Once your social account is connected, go to Conversations, click the settings gear and open Comment to DM Automations. Set the keyword to look for and the message to send. Whenever someone comments that keyword, the system sends the message, for example a post that says comment guide below and I will send you my free guide, which then sends a PDF. It works like ManyChat.
2. AI agent replies. Create an agent as you normally would (for example a receptionist) and switch on your social channels, such as Instagram DMs and Facebook Messenger. The agent responds to DMs and comments in those channels just as it does on voice and text, and it can send the information on to your CRM or another tool. A separate agent for social replies is fine.
3. Workflows for more control. Use a trigger such as social comment received, social DM received or DM read, choose the platforms and accounts, and optionally filter on messages that contain one keyword and not another. Then build the steps you want, including having the AI respond in the conversation.

You can also handle social media lead forms and click to message ads from Instagram or Facebook this way, and send the data on to another CRM.

The AI assistant does the posting and the AI agent does the replying.